Refund policy

Updated 28 October 2026

These terms distinguish wallpaper produced by Fancy Walls from wall art produced by Gelato, including paper posters, framed prints, canvas, acrylic and metal prints. Contact Igor Vasiliadis at vasiliadisigor@gmail.com about all orders. We aim to send an initial reply to damage, defect and order-issue claims within 3 business days. Business days exclude weekends and public holidays.

Any more generous return terms supplied when you placed your order continue to apply to that order. This revision does not remove rights attached to earlier purchases.

Wallpaper — Fancy Walls

Change of mind

We do not offer voluntary change-of-mind returns, refunds, credits or exchanges for wallpaper. Please check the design, material, wall measurements, quantity and pattern scale before ordering.

Damaged or faulty wallpaper

Inspect the wallpaper on arrival and before cutting or installation. Report damage or a defect promptly with your order number, a description of the issue and clear photos of the affected wallpaper, shipping box, packaging and shipping label. Keep these items while the claim is reviewed. Once the issue is confirmed through photo review, we will arrange new replacement wallpaper at no additional cost. The standard commercial remedy is replacement rather than a voluntary refund or credit, subject to mandatory consumer rights.

We will reply initially within 3 business days and confirm the next steps. Review may require additional photographs. After approval, we will communicate the replacement production and delivery estimate; the 3-business-day response period is not a replacement-delivery promise. See the wallpaper section of our Shipping Policy.

Wallpaper cancellation requests

Email your order number and cancellation request within four hours after ordering on a weekday. Contact us immediately; statutory cancellation and withdrawal rights apply independently where required.

Wall art — Gelato

Change of mind

Wall art is printed for each order. We do not offer voluntary change-of-mind returns or exchanges for new wall-art orders, including a change of design or an incorrectly chosen size. This does not limit statutory withdrawal rights where applicable. The mere fact that a standard catalogue product is printed after ordering does not automatically remove those rights.

Damaged, faulty or incorrect wall art

Email us promptly, preferably within 30 days of receiving your item, with your order number, a description and clear photographs of the product and the issue. For transit damage, include the packaging and shipping label if available. The 30-day reporting request supports prompt investigation and does not shorten your statutory rights.

We will send an initial response within 3 business days, investigate with the production partner and arrange a replacement at no additional cost for a confirmed production defect, delivery damage or incorrect item. If replacement is not feasible, we will arrange an appropriate remedy, including a refund where applicable. We will confirm the replacement estimate after review; wallpaper delivery times do not apply to wall art.

Missing wall-art parcels

Contact us promptly if tracking stops or your parcel has not arrived, preferably within 30 days after the estimated delivery date. Include your order number and tracking details. We will investigate and arrange the appropriate remedy without limiting mandatory consumer rights.

Wall-art cancellation requests

Contact us immediately if you need to change or cancel a wall-art order. Changes may not be possible after production begins; the wallpaper four-hour weekday window does not apply to wall art. Statutory cancellation and withdrawal rights remain unaffected.

Physical returns and approved refunds

Do not send any item to a production partner, the sender address on a parcel or our business address without contacting us first. We will provide instructions if a return is needed to resolve a claim or exercise a statutory right. No general voluntary physical-return service is offered.

Where a refund is approved, we will refund the original payment method within 10 business days, or sooner where applicable law requires. Your bank may need additional processing time. Contact us if more than 15 business days have passed since approval.

Mandatory consumer rights

These are our voluntary commercial terms. They do not exclude statutory withdrawal rights, legal guarantees or remedies for faulty, damaged, misdescribed or non-conforming goods. Any exception for goods made to your specifications or clearly personalised applies only when its legal requirements are met. Where mandatory law requires a return, repair, refund or another remedy, that law takes priority.

Seller and customer-service contact: Igor Vasiliadis, Pefkon 13, Neo Iraklio, Athens 14122, Greece. Email: vasiliadisigor@gmail.com.