FAQ

Last updated: 28 October 2026

How do I choose wallpaper for my room?

Explore the design library, compare installation methods and use the wallpaper calculator to plan quantities and cost. Check the exact material, panel length and pattern scale for your selected product before ordering.

Who operates the store?

The seller is Igor Vasiliadis, an individual, based at Pefkon 13, Neo Iraklio, Athens 14122, Greece. Contact us at vasiliadisigor@gmail.com. Contact us before returning goods so we can provide the correct destination.

Who creates the designs?

Igor Vasiliadis creates the patterns, drawing on more than twenty years of design, graphics and photography. Read The Artist and About for the creative background.

Which wallpaper material should I choose?

Our guides cover peel-and-stick, non-pasted and pre-pasted wallpaper. Confirm the material available for the exact product before purchasing. Compare the installation methods and read the matching guide. Wall condition, humidity and preparation affect suitability.

How do I measure my wall?

Measure the full width and the height at several points, and note the largest measurements, doors, windows and uneven edges. Photograph the wall. Exact panel coverage, trimming allowance and repeat matching must be checked against the product instructions before ordering. A room image cannot determine the quantity you need.

Will the printed colour match my screen?

Screens, lighting and materials affect perceived colour. Review a physical sample whenever available before committing to a full room. Contact us about sample availability for your selected design and material.

Can you change colours or pattern scale?

Send your preferred design, room photographs and requested changes through Contact. An enquiry does not guarantee customisation availability or create an order. Any agreed custom specification, price and return restriction must be clear before purchase.

Wallpaper: where do you deliver, and how long does it take?

Wallpaper orders ship to supported addresses in the United States. Estimated total production and delivery is 5–7 business days, or 6–9 business days during holidays. See Shipping Policy. These estimates do not apply to wall art.

Wall art: how long does delivery take?

Wall art is produced through Gelato. Its general Standard/Economy guidance is 2–4 days for domestic delivery and 4–6 days for international delivery; the exact product, size, destination and service determine the order estimate. Email the product, size, quantity, country and postal code before ordering for a current estimate. The supplier’s quoted estimated arrival includes production and transit together. Wallpaper delivery ranges and allowances do not apply. See the wall-art section of our Shipping Policy.

Can I return wall art?

We offer no voluntary change-of-mind returns or exchanges for new wall-art orders. For damaged, faulty or incorrect items, contact us promptly with your order number and photographs, preferably within 30 days of receipt. We investigate and arrange replacement at no additional cost for a confirmed issue, or an appropriate alternative if replacement is not feasible. Earlier orders retain any more generous terms supplied at purchase. Statutory withdrawal rights and other mandatory remedies remain unaffected. Read our Returns and Refunds Policy.

Can I return wallpaper or claim a replacement?

Wallpaper is printed to order: no voluntary change-of-mind returns, refunds or credits. For wallpaper that arrives damaged or faulty, send your order number and photos of the wallpaper, box and shipping label as soon as possible. Confirmed issues are resolved by replacement. See Returns & Replacements for the claim process and cancellation requests. Mandatory consumer rights remain unaffected.

Should I book an installer before delivery?

Wait until the goods have arrived and you have checked the quantity, design, condition and material instructions. Installation requirements depend on the exact wall and product. Ask a qualified installer if you are unsure about surface preparation.

How do I contact you or make a complaint?

Email vasiliadisigor@gmail.com or use our Contact form. For an existing order, include your order number and the email used at checkout.

Tell us what happened and the outcome you are seeking. For product issues, include photographs where possible. We send an initial response to damage, defect and order-issue claims within 3 business days, excluding weekends and public holidays. Contact us on WhatsApp +30 694 642 9361. Never send card details or passwords through the contact form.

How do I manage privacy choices?

Read Privacy Policy and Cookie Policy, and use Your Privacy Choices where applicable.

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